Privacy Policy for Digital Services

The following data are collected when you use our services:

• IP address
• The browser or App (hereafter agent)
• Operating system
• Internet address (URL) and pages accessed
• Language
• Date and time of access

These automatically collected information are stored because it is reasonably necessary to enable convenient use of the services and to detect, eliminate and track any technical errors or misuse of the services. We would also like to know what content of the service is of particular general interest to visitors. This only concerns the collection of information about the general usage behaviour of all our customers, which means that these data are not evaluated for the creation of personal usage profiles or to make decisions solely by automated means that would materially affect individuals.

Data processing for the above-mentioned purposes is carried out in order to perform the contract on the use of the portal (Privacy Act 2020) and is conducted in a fair and reasonable manner.

4.2.1 Used data

The following data are used when you visit the service:

• Customer Number
• Company Address
• Contract Numbers
• Contract Details
• Equipment Numbers
• Operating Hours

4.2.2 Processing of personal data of registered users

With the solution provided in the service, a fleet management system, you can efficiently monitor and control your internal logistics. In order to be able to use the service and the functions provided there, you need to register as a user. For this an initial user is created by Jungheinrich creates a so-called "initial user". Users have access to the control and evaluation data for their vehicle fleet. Within the scope of user registration on the portal, the following personal data are processed:

• First and last name
• Email address
• Role or use profile
• Preferred language
• Fixed account validity period
• Personal password assigned by the user/User credentials
• User authorization for ship-to party

This data processing takes place in order to identify you as a registered user and to allow you access to the portal according to contract. This prevents unregistered persons from gaining access to the protected parts of the portal.

Furthermore, we may also receive personal information from the Jungheinrich sales entity or authorised distributor responsible for your account, which you have provided to your local contact person within the scope of a support inquiry (name, contact data, request). The transmission of such data to us is reasonably necessary to enable us to perform our task within the scope of the downstream (2nd and 3rd level) support and to fulfil contractual obligations. Data processing for the above-mentioned purposes is carried out in order to perform the contract on the use of the portal in accordance with the Privacy Act 2020 and the Information Privacy Principles. 

4.2.3 etracker

We integrate the web analysis service etracker on our website to analyse usage data. The responsible service provider is etracker GmbH, Erste Brunnenstraße 1, 20459 Hamburg in Germany. 

The data processing is carried out without the use of cookies and reasonably necessary for our legitimate business function of optimising our website and online activities. Since the privacy of our visitors is important to us, data that may allow a reference to an individual person, such as the IP address, login or device identifiers, are anonymised or pseudonymised as soon as possible. We do not use the data in any other way, combine it with other data or pass it on to third parties.

The data generated by etracker is processed and stored on our behalf by etracker GmbH exclusively in Germany and is therefore subject to the strict German and European data protection laws and standards. In addition, we have concluded an order processing agreement with etracker in accordance with the relevant local privacy law. Therefore, your information is handled in a manner consistent with the Privacy Act 2020. You can find more information on data protection at etracker under the following link: https://www.etracker.com/datenschutz 

You can use this link to set an (functional) opt-out cookie that prevents any future data collection by etracker on this website with your current browser. Note that if you delete all cookies in your browser, you will have to set this opt-out cookie again.

In the event of an objection to anonymised or pseudonymised data collection by etracker, a so-called (opt-out) cookie will be set to permanently save your decision.

4.3.1 Processing of personal data of registered users

With the solution provided in the service, a fleet management system, you can efficiently monitor and control your internal logistics. In order to be able to use the service and the functions provided there, you need to register as a user. For this an initial user is created by Jungheinrich creates a so-called "initial user". Users have access to the control and evaluation data for their vehicle fleet. Within the scope of user registration on the portal, the following personal data are processed:

• First and last name
• Email address
• Company
• Language
• Personal password assigned by the user

This data processing takes place in order to identify you as a registered user and to allow you access to the portal according to contract. This prevents unregistered persons from gaining access to the protected parts of the portal. The collection and use of this information is reasonably necessary for purposes connected with our functions and activities and is carried out in a fair and lawful manner, in accordance with the Privacy Act 2020.

Furthermore, we may also receive personal information from the Jungheinrich sales company responsible for your account, which you have provided to your local contact person within the scope of a support inquiry (name, contact data, request). We collect and use this information because it is reasonably necessary for us to provide you with technical support (such as 2nd and 3rd level support). You would reasonably expect us to handle your information in this way to resolve your inquiry effectively. As we provide centralized technical support, your information may be disclosed to our support teams located in Germany. Where personal information is disclosed overseas, we take all reasonable steps to ensure that any overseas recipients handle your personal information that provides privacy protections comparable to those required under the Privacy Act 2020, including through contractual or organisational safeguards.

The service allows you to monitor connected forklift trucks and Smart Adapters and provides an overview of machine data. You also have the option of querying error logbooks of the trucks. To use the service and the information provided there, registration as a user is mandatory. The following personal information is processed within the user registration and when using the service:

• user access data;
• e-mail address / user ID
• Language setting of the agent in use

We process and use the personal information we collect from you exclusively for the purpose of providing the service. The processing of your personal information is voluntary and is based on your consent in accordance with Privacy Act 2020.

With the solution for booking and administering trainings from Jungheinrich, you can reserve or request training courses for yourself and for your employees. With the learning platform provided, you can access and edit the learning content provided and view your personal learning history. In order to use the portal and the services provided there, registration as a user is mandatory. The Jungheinrich sales company that supports you will first create a data record with your personal information. Within the scope of user registration on the portal, the following personal data will be processed:

• Login name (e-mail)
• First and last name
• e-mail address
• language
• Specified validity period of the account

Access to the portal is provided via an account created at Microsoft as part of the login process. This data processing is carried out in order to identify you as a registered user and to enable you to access the portal in accordance with the contract. This prevents unregistered persons from gaining access to the protected parts of the portal.

Furthermore, we may receive your personal data from the Jungheinrich sales company responsible for your account, which you have provided to your contact person there in the context of a support request (name, contact data, concerns). The transfer of data to us is always necessary if we have to perform our task within the scope of 2nd and 3rd level support.

Data processing for the above-mentioned purposes is carried out in order to implement the contract on the use of the portal in accordance with the Privacy Act 2020.

With the solution Jungheinrich CAMPUS, our learning platform, which is provided on the portal, you can call up and edit learning content provided and view your personal learning history. In order to be able to use the portal and the services provided there, you need to register as a user. The Jungheinrich sales company responsible for your account initially creates a data set of personal information. Within the scope of user registration on the portal, the following personal information are processed:

• First and last name
• Email address
• Role
• Language
• Fixed account validity period

This data processing takes place in order to identify you as a registered user and to allow you access to the portal according to contract. This prevents unregistered persons from gaining access to the protected parts of the portal.

Furthermore, we may also receive personal information from the Jungheinrich sales company responsible for your account, which you have provided to your local contact person there  in a context of a support inquiry (name, contact data, request). The transmission of such data to us is necessary when we have to perform our task within the scope of the 2nd and 3rd level support.

Data processing for the above-mentioned purposes is carried out in order to perform the contract on the use of the portal in accordance with the Privacy Act 2020.

The access check for our digital services is carried out by our service provider Microsoft:

Microsoft Enterprise Service
Microsoft Corporation
One Microsoft Way
Redmond
Washington 98052, USA

Data protection representative for the European Economic Area and Switzerland:

Microsoft Ireland Operations, Ltd.
One Microsoft Place
South County Business Park
Leopardstown
Dublin 18, D18 P521, Ireland

By registering, the following data will be stored and processed.

• Your access data;  
• Company name and address;  
• Salutation and first and last name of the user;  
• E-mail and customer number or supplier number;
• telephone number
• language
• country
• IP address

Access to Jungheinrich services is via the account created in Azure B2C. This data processing takes place in order to be able to identify you as a registered user and to enable you to access the portal in accordance with the contract. The processing of data within the framework of Azure B2C is thus a prerequisite for the contractual provision of Jungheinrich services. This prevents unregistered persons from gaining access to the protected parts of the Jungheinrich services. 

Personal information is handled in accordance with the Privacy Act 2020 and the Information Privacy Principles and is used solely for purposes related to user authentication, security, and service provision.

The personal information collected during registration is stored for 6 months. If you register again for Jungheinrich services, the storage of the data will be extended by a further 6 months. 

In order to comply with the legal regulations of the user's country, the storage locations are automatically processed and selected on the basis of the user's region. For an overview of the storage locations, the following link is valid regional availability and data residency - Azure AD B2C | Microsoft Docs 

An overview of the cookies used for our digital service can be found at the following link:
https://docs.microsoft.com/en-us/azure/active-directory-b2c/cookie-definitions

An overview of the first-party cookies used for our digital service can be found under the following link: https://docs.microsoft.com/de-de/azure/active-directory-b2c/cookie-definitions

Overview of the First Party Cookies used

An overview of first-party cookies used for our digital service can be found under the following link: https://docs.microsoft.com/de-de/azure/active-directory-b2c/cookie-definitions

A cookie is set during the login process:
JSESSIONI: remote-diagnostics.prod.gms.jdsaws.com 

Third Party Cookies

Third party cookies:

You have the right to request access to the personal information we hold about you at any time, subject to certain limited exceptions permitted under the Privacy Act 2020. You also have the right to request that we correct or update any information that is inaccurate, incomplete, or out-of-date.
If we do not agree that a correction is required, you may request that a statement of correction be attached to the information, in accordance with the Privacy Act 2020.

We will take reasonable steps to destroy or de-identify your information if it is no longer needed for the purpose for which it was collected, unless we are legally required to retain it (e.g., for financial auditing or health and safety records).

Where you have provided express consent for a specific data activity, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect any processing required to comply with contractual obligations or legal requirements.

You have the right to object to, and opt-out of, your personal information being used for direct marketing purposes at any time via the "unsubscribe" link in our communications or by contacting us directly.

If you believe we have interfered with your privacy or breached the Privacy Act 2020, you have the right to lodge a complaint with us. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner (New Zealand) via www.privacy.org.nz.

Please direct all inquiries regarding the assertion of your rights to our Data Protection Officer under the contact options indicated above.